Benefits:
- Company parties
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
Benefits/Perks
- Employee discounts
- Flexible scheduling
- Career and leadership development
- High-performance team culture
- Community-driven workplace
Schedule / Expected Work Hours
- 8-hour shift
- Evening shift
- Tuesday - Saturday workdays
Job Summary
United Defense Tactical is seeking a proactive, customer-first leader to serve as our Member Services Team Member. This role is more than just a front desk position—it’s a pivotal leadership post in our mission-driven operation. You will be responsible for managing member interactions with professionalism and warmth while in a high-functioning front desk team that reflects our world-class standards.
The ideal candidate brings natural leadership, strong organizational skills, and a solutions-focused mindset. You’ll take ownership of the front-end experience, act as the communication hub for members and internal teams, and ensure all member-facing operations run smoothly and efficiently.
Key Responsibilities
- Serve as the face of United Defense Tactical, delivering a consistently exceptional and empowered member experience.
- Maintain front desk operations with discipline, precision, and cleanliness—aligned with UDT’s core value of world-class execution.
- Manage incoming inquiries and resolve member concerns with professionalism, follow-through, and urgency.
- Handle member check-ins, class registrations, payments, and account updates with accuracy and attention to detail.
- Track and analyze member feedback to drive service improvements.
- Collaborate cross-functionally with instructors, operations, and sales to ensure smooth execution of services.
- Serve as a culture carrier—energizing the environment, solving problems before they escalate, and keeping the team accountable.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- 2+ years in a customer-facing role
- Proven ability to lead teams, delegate tasks, and hold others accountable to high standards.
- High emotional intelligence with natural people skills.
- Tech-savvy and highly organized—comfortable with POS systems, CRM tools, and Microsoft/Google platforms.
- Ability to work independently in a fast-paced, high-performance environment.
- A calm, professional demeanor under pressure.
- Military, fitness, or tactical training environment experience is a plus. (not required)
About United Defense Tactical
United Defense Tactical is a premier firearms and tactical training facility committed to empowering civilians, military personnel, and law enforcement with elite-level readiness. We combine discipline, realism, and community to deliver the most impactful training experience available.
Our Mission
To empower and educate through reality-based tactical training that prepares individuals to protect themselves and others.
Our Core Values
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Don’t make excuses—make it happen.
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Serve selflessly and with the highest integrity.
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Show up with positivity, high energy, and excitement.
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UDT is a synonym for world-class—operate like it in everything you do.
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Be organized. Be clean. Be prepared.
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Keep calm and respect others.
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Educate & Execute—but more importantly, EMPOWER.
Compensation: $19.00 - $20.00 per hour
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.
United Defense Tactical - Corporate
United Defense Tactical is a leading provider of tactical training solutions, dedicated to providing comprehensive training programs for law enforcement, military personnel, security professionals, and civilians. Our state-of-the-art facility offers realistic scenarios and top-tier instruction to prepare individuals for real-world situations.
Company Website: uniteddefensetactical.com
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